Please, when contacting tech support make sure to include the application name and version as well as device model and firmware version.
If the question is about IP Vision, please include ip camera or video server brand and model.
All support requests are answered usually within 24 hours.
I've received several emails from the same users
asking the same question. They've all been answered but
apparently the user never got the answer.
If you've sent an email that didn't get answered, make sure the "reply to" address is correct and check your email filters.
I'm located in Rio de Janeiro, Brazil (GMT -3).
Send your question to: firstname.lastname@example.org